@include('emails.plain.generic', [
    'heading' => 'Shift Coverage Request',
    'intro'   => 'Hello Admin, a shift coverage request has been submitted. Please confirm if you can accept this shift.',
    'rows'    => [
        ['label' => 'Staff', 'value' => $name  ?? '-'],
        ['label' => 'Date',  'value' => $date  ?? ($name ?? '-')],
        ['label' => 'Start', 'value' => $start ?? '-'],
        ['label' => 'End',   'value' => $end   ?? '-'],
    ],
])